How do I place an order?

Ordering your first DeliXpress is very easy. Just follow these steps:

1.

Location: We use GPS, so your location on the map is automatic. However,

you should always double-check your delivery details — make sure to enter the

exact street (if incorrect or incomplete), building/house number, floor, and

door/apartment number. For example, include your room number if you’re at a hotel.

You can also add extra notes or special instructions if needed.

2.

Choose a restaurant/shop: Select your restaurant or store, add the products

you want to your cart, go to the cart, and confirm your delivery details. (Make sure

the restaurant is open at that time.)

3.

Select delivery type: Choose between Delivery or Pickup (Takeaway).

4.

Check your address: Verify your current address — include house number,

floor, etc. If you forget something, you can message the courier or restaurant in the

in-app chat.

5.

Promo Code: If you have a coupon or promotional code, apply it here and

make sure to validate it before completing your payment.

6.

Tip for the courier.

7.

Payment method: Choose whether to pay by card or cash. Once you place

the order, you can’t change the payment method, so make sure to select correctly.

(Couriers don’t carry card readers and don’t accept Bizum.)

8.

Additional notes: If you need cutlery, have allergies/intolerances, or any extra

notes, please specify. In case of allergies, contact the establishment before placing

your order.

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How much does delivery cost?

Our service fee is based on distance — the closer, the cheaper.

The distance between the pickup point and delivery address is calculated, and you’ll

only see the total delivery cost. When you order from any restaurant or store in the

app, you’ll see the price of items + delivery service before completing payment.

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Who are the couriers?

Couriers are independent contractors or employees connected to our platform. They

are people with available time, their own (or company) vehicle and smartphone,

looking to make the most of their time by helping you get what you need quickly and

efficiently.

Want to become a courier? Great! Just fill out the application at DeliXpress.es.

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Does DeliXpress deliver to my area?

DeliXpress is currently available in Arona. Check all coverage areas in our app.

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When is DeliXpress open?

DeliXpress operates from 9:00 to 23:00. However, each establishment has its own

schedule, so some may be closed even if DeliXpress is available. To help you

identify this, open restaurants are shown in full color, while closed ones appear in

gray with a “Closed” label.

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What can I order?

Use the DeliXpress app to order nearby products or send items and run errands

quickly in the city — restaurants, stores, shops, and more.

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What types of vehicles do couriers use? What’s the size limit for my orders?

Couriers registered on DeliXpress use different types of vehicles to transport your

orders, as long as they weigh under 9 kg (the equivalent of 3–4 shopping bags) and

fit in a box measuring 40x38x32 cm. You can order anything within these size and

weight limits.

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I want to return a product — how do I do it?

We connect you with couriers who handle the purchase and delivery on your behalf,

meaning you remain the buyer and final user. For any product return or claim, please

contact the establishment directly.

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What is DeliXpress?

DeliXpress is the app that lets you order the best products in your city in minutes.

Whatever you want — wherever you are. Thinking of your favorite meal? You’ll have

it in minutes.

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How can I find what I’m looking for?

At the top of the screen, there’s a search bar to find any product or establishment in

your city. Below it, you’ll see categories, followed by top restaurants, products, or

dishes in your area.

FAQs